PC's are a vital part of our business, which Hewlett Packard don't seem to recognise.  10 days to replace a graphic card fan that is noisy on a PC that is only10 months old is ridiculus.  I wouldn't mind so much, but the level of customer care (good at entry level) is hopeless when you have a problem and want to escalate the issue.  They just never phone back as promised. Watch this space....